Understanding the contextual and causal factors shaping the work of receptionists in general practice: a realist review protocol.

ABSTRACT:

Background

The work of receptionists in general practice is evolving rapidly and becoming more complex due to a number of changes within primary and community care services, such as increased digitalisation. In under-served areas, these changes have been further complicated by under-resourcing and workforce challenges around staff recruitment and retention. The National Health Service (NHS) 10-year health plan is set to accelerate further significant changes. There is limited understanding about how and why these changes and workforce challenges are impacting and will impact the future work of receptionists in general practice in under-served areas.

Methods and analysis

This realist review will build on an existing programme theory related to general practitioner workforce s

SUBMITTER: Hoverd E 

PROVIDER: S-EPMC12730864 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature