Experiences, perceptions and utilization of CareLine: an evaluation study.

ABSTRACT:

Background

Social isolation and loneliness significantly impact the physical and mental health of older adults. To address these issues, telephone-based care services such as CareLine, a 24/7 service in Singapore for seniors living alone, provide emotional support, social interaction, and emergency response. This study evaluates the utilization and experiences of CareLine users and providers to understand how effectively the service meets the needs of older adults.

Methods

A mixed methods approach was used, combining a retrospective analysis of CareLine's call log dataset (November 2016 to January 2024) and in-depth interviews with users and staff. Quantitative data was analyzed using descriptive and multivariable regression analyses to explore participant characteristics an

SUBMITTER: Lim JM 

PROVIDER: S-EPMC12738338 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature