Evaluation of Language Accessibility of Community Resources to Address Pediatric Social Needs in Two Large U.S. Cities.

ABSTRACT:

Objective

To assess language accessibility of selected community-based programs serving families who speak Spanish, Somali, or Vietnamese in two large U.S. cities.

Methods

We conducted a cross-sectional evaluation of selected community-based programs identified using online directories used by health systems seeking to address unmet social needs among pediatric patients. We reviewed program websites and telephone menus for language accessibility and surveyed program staff about language access for service delivery.

Results

Out of 179 community-based programs identified, 126 had unique websites (40% were available in languages other than English). 178 had working telephone numbers, of which 57% directed callers to a telephone menu. More than half (58%) of telephone men

SUBMITTER: Patel K 

PROVIDER: S-EPMC12747137 | biostudies-literature | 2025 Oct

REPOSITORIES: biostudies-literature