Qualitative exploration of consumers' experiences and perceptions of telehealth for allied health services in Australia.

ABSTRACT:

Introduction

The COVID-19 pandemic accelerated telehealth adoption, offering remote consultations via phone and video. Allied health services are one part of the healthcare system where telehealth, in specific teleconsultations, has been applied and has shown promising results in improving healthcare access by breaking down financial, logistical and geographic barriers. However, more insight is needed into the consumer's perspective. A consumer is anyone who has used, currently uses or will use telehealth for allied health services. Therefore, this study explores consumer experiences and preferences, identifying barriers and facilitators to telehealth for allied health services.

Methods

This qualitative study used focus group discussions to evaluate consumers' experiences wi

SUBMITTER: Senyel D 

PROVIDER: S-EPMC12750767 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature