Examining the relationships among physician implicit bias, language, and Hispanic patient satisfaction.

ABSTRACT:

Objective

The present study examined links among physician implicit bias and physician word use and patient satisfaction during outpatient medical visits.

Method

To test these relationships, we measured implicit anti-Hispanic bias of 53 internal and family medicine residents and audio recorded outpatient visits between these residents and 291 of their Hispanic-identifying patients between 2015 and 2017. After each visit, both patients and resident physicians completed surveys measuring their perceptions of the interactions (residents) or their satisfaction with their care (patients). Linguistic Inquiry and Word Count was used to quantify resident word use from each audio recording.

Results

A quadratic relationship between physician implicit bias and patient satisfacti

SUBMITTER: Wolsiefer K 

PROVIDER: S-EPMC12755806 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature