Providing Beyond Clinic Hours: A Single-center Analysis of Patient Portal Communication in Pediatric Orthopaedic Care.

ABSTRACT:

Background

Patient portals are an increasingly common tool for patient-provider communication not only improving access for patients but also creating a significant workload for providers. However, their utilization in pediatric orthopaedics remains unclear. This study aims to quantify the clinical workload and identify sociodemographic disparities associated with patient portal messages in a pediatric orthopaedic practice.

Methods

This retrospective cohort study analyzed patient portal messages in the electronic medical record (EMR) from a single, tertiary academic hospital between August 1, 2023, and June, 30, 2025. We examined message volume and frequency in relation to patient demographics, including race, ethnicity, and primary language to identify patterns of utilizati

SUBMITTER: Shenoy DA 

PROVIDER: S-EPMC12765174 | biostudies-literature | 2026 Feb

REPOSITORIES: biostudies-literature