Patient-reported harm from NHS treatment or care, or the lack of access to care: a cross-sectional survey of general population prevalence, impact and responses.

ABSTRACT:

Objectives

The aim of this article is to provide an estimate of the proportion of the general public reporting healthcare-related harm in Great Britain, its location, impact, responses post-harm and desired reactions from healthcare providers.

Design

We used a cross-sectional survey, using quota sampling.

Setting

This research was conducted in Great Britain.

Participants

The survey had 10 064 participants (weighted analysis).

Results

In our survey 9.7% participants reported harm caused by the National Health Service (NHS) in the last 3 years through treatment or care (6.2%) or the lack of access to care (3.5%). The main location where the harm first occurred was hospitals. A total of 37.6% of participants reported a moderate impact and 44.8% a severe imp

SUBMITTER: Crocker H 

PROVIDER: S-EPMC12772557 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature