Application of chatbots in chronic disease management: A scoping review.

ABSTRACT:

Background

Chatbots have been extensively utilized in chronic disease management to collect real-time health data, deliver personalized educational content, and guide self-management. Nevertheless, critical research gaps persist regarding their differential implementation across specific contexts and quantified comparative effectiveness.

Objective

To synthesize existing research on the application of chatbots in chronic disease management, providing evidence-based insights to inform future clinical practice.

Methods

Following Arksey and O'Malley's framework, we systematically searched eight databases from their inception until October 20, 2024. Relevant data were extracted from eligible studies, with a focus on disease areas, application platforms, interaction methods

SUBMITTER: Hou J 

PROVIDER: S-EPMC12775307 | biostudies-literature | 2026 Jan-Dec

REPOSITORIES: biostudies-literature