Patients' experiences of video consultations: A qualitative systematic review.

ABSTRACT:

Introduction

Video consultation (VC) became vital for improving healthcare access during COVID-19 pandemic and remains so. Despite evidence of effectiveness, concerns including technology literacy and inconsistencies in experience highlight the need for larger, patient-focused studies. While patients appreciate the convenience of VC, challenges during complex issues and patients' preferences for in-person care persists. Synthesising qualitative studies offers insights into the fragmented understanding of patient experiences with VC. This review explores adult patients' experiences of VC.

Methods

A systematic literature search was conducted for studies published between 2011 and 2024 and reported according to the PRISMA statement. Study quality was assessed using the CASP che

SUBMITTER: Arlebrant L 

PROVIDER: S-EPMC12775311 | biostudies-literature | 2026 Jan-Dec

REPOSITORIES: biostudies-literature