Increasing Use of a Postpartum and Newborn Chatbot among Birthing Individuals and Caregivers: Development and Implementation Study.

ABSTRACT:

Background

The 42 days following childbirth are a high-risk period for birthing individuals and newborns. We created 2 rule-based chatbots, 1 for birthing individuals and 1 for newborn caregivers, to deliver information on postpartum and newborn warning signs, follow-up care, and other relevant resources during this high-risk period.

Objective

This study aims to examine strategies for implementing the chatbot following discharge from a large hospital center, initial chatbot reach, and subsequent reach after chatbot refinement based on end-user feedback.

Methods

Reach was defined as the number of users opening the chatbot out of those who received it. Birthing individuals' demographic (age, ethnicity, race, language, and insurance type) and clinical characteristics (de

SUBMITTER: Rivera Rivera JN 

PROVIDER: S-EPMC12788709 | biostudies-literature | 2026 Jan

REPOSITORIES: biostudies-literature