Effective Communication Within and Across Public Health Institutions: A Qualitative Study in Switzerland.

ABSTRACT:

Objectives

This paper explores the communication challenges faced by public health institutions in Switzerland during COVID-19 pandemic and identifies key barriers and facilitators of effective communication within and across public health institutions.

Methods

In 2021, we conducted qualitative online semi-structured interviews to collect opinions and experiences of representatives of Swiss public health institutions. Interview transcripts were analyzed using inductive thematic analysis to identify main themes.

Results

Key facilitators of effective communication included flexibility, dedicated resources, new processes, coordination, and experiential knowledge. Inter-institutional communication benefited from clear processes, active listening, mediation, and strong net

SUBMITTER: Fiordelli M 

PROVIDER: S-EPMC12823545 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature