Best Practice Principles to Work With Consumer Representatives on Patient Safety Investigation Teams.

ABSTRACT:

Introduction

Consumer representatives (CRs), individuals with lived experience and other consumer advisers and volunteers, play an increasing role in advancing consumer-oriented healthcare. Some health services have begun integrating CRs into patient safety investigation teams with the aim of ensuring patient and family perspectives are incorporated into the process. Recent empirical research has begun to shed light on the perceptions and experiences of CRs in these roles. Built on these insights, this paper proposes a set of best practice principles for the effective engagement of CRs in patient safety investigations.

Methods

This study adopted a qualitative approach, drawing on data collected through interviews with 11 CRs and 10 focus groups with health service staff from

SUBMITTER: Yu Y 

PROVIDER: S-EPMC12828782 | biostudies-literature | 2026 Feb

REPOSITORIES: biostudies-literature