How self-governance willingness and participation efficacy shape residents' satisfaction with urban public services: Evidence from neighborhood renewal in Hangzhou, China.

ABSTRACT: Using an original survey of 2,202 households across 36 renewed neighborhoods in Hangzhou, China, this study examines how resident agency-operationalized as self-governance willingness and participation efficacy-shapes satisfaction with urban public services within a legally structured participatory governance context. To address endogeneity, we estimate two-stage least squares models with district and street fixed effects, instrumenting self-governance willingness with distance to the provincial government offices and participation efficacy with policy awareness and community involvement; instrument diagnostics indicate strong and valid instruments. In the second stage, both constructs are positively associated with satisfaction. Mediation analyses show that participation efficacy is assoc

SUBMITTER: Sun Y 

PROVIDER: S-EPMC12829847 | biostudies-literature | 2026

REPOSITORIES: biostudies-literature