User experience and safety of generative AI-based mental health chatbots: Scoping review protocol.

ABSTRACT:

Introduction

Mental health problems constitute a significant global health challenge due to their rising prevalence and substantial treatment gap. Digital Mental Health Interventions (DMHIs) including mental health chatbots have emerged as promising solutions due to their effectiveness and scalability. Recent advances in Generative Artificial Intelligence (GenAI) have improved the conversational abilities of these chatbots, further amplifying their potential. However, despite instances of inadvertent harm stemming from the unpredictable nature of GenAI, little attention has been paid to user experience and safety of these chatbots.

Objective

This proposed review will explore existing research on GenAI-based mental health chatbots. Specifically, it aims to identify and descri

SUBMITTER: Olisaeloka L 

PROVIDER: S-EPMC12829926 | biostudies-literature | 2026

REPOSITORIES: biostudies-literature