Public acceptance of cybernetic avatars in the service sector: evidence from a large-scale survey.

ABSTRACT: Cybernetic avatars are hybrid interaction robots or digital representations that combine autonomous capabilities with teleoperated control. This study investigates the acceptance of cybernetic avatars, with particular emphasis on robot avatars for customer service. Specifically, we explore how acceptance varies as a function of modality (physical vs. virtual), robot appearance (e.g., android, robotic-looking, cartoonish), deployment settings (e.g., shopping malls, hotels, hospitals), and functional tasks (e.g., providing information, patrolling). To this end, we conducted a large-scale survey with over 1,000 participants in Dubai. As one of the most multicultural societies worldwide, Dubai offers a rare opportunity to capture opinions from multiple cultural clusters within a single setting

SUBMITTER: Aymerich-Franch L 

PROVIDER: S-EPMC12832308 | biostudies-literature | 2025

REPOSITORIES: biostudies-literature