Stakeholder input on the CAHPS ambulatory surveys.

ABSTRACT:

Background

The Consumer Assessment of Healthcare Providers and Systems (CAHPS^®) surveys are widely used to evaluate patients' experiences with healthcare. Although the surveys have been extensively assessed and periodically updated, concerns persist regarding their content, length, and score distributions. This study aimed to gather systematic stakeholder feedback to inform future revisions of CAHPS ambulatory surveys.

Methodology

A modified Delphi method was employed using the ExpertLens™ online platform. A panel of 20 members representing a broad stakeholder community, including survey sponsors, survey experts, patient experience advocates, and federal representatives, participated in three phases. The first phase was an initial rating of the essentialness (requ

SUBMITTER: Hays RD 

PROVIDER: S-EPMC12834880 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature