Facilitators and Barriers of Using an Artificial Intelligence Agent in Chronic Disease Management: A Normalization Process Theory-Guided Qualitative Study of Older Patients with COPD.

ABSTRACT:

Objectives

This study aims to explore the facilitators and barriers in the process of using AI agents for disease management in older COPD patients.

Methods

Based on the normalization process theory, a descriptive qualitative study was used to conduct semi-structured interviews with 28 older patients with COPD recruited from June to August 2025 in a Class A tertiary hospital in Wuxi, Jiangsu Province.

Results

A total of 28 interviews were conducted. Four themes (Coherence, Cognitive Participation, Collective Action, Reflexive Monitoring), nine subthemes (recognition of intelligent technology;supported by policy discourse and the background of national-level projects; the creation of a family atmosphere; recommendations from HCPs; relief and social connection; new "doc

SUBMITTER: Cui S 

PROVIDER: S-EPMC12841200 | biostudies-literature | 2026 Jan

REPOSITORIES: biostudies-literature