Exploring patient satisfaction with community pharmacy services in the United Arab Emirates: Implications for quality improvement.

ABSTRACT:

Introduction

Patient satisfaction is a critical metric for enhancing service quality, meeting regulatory standards, and validating patient-reported outcomes in healthcare. Community pharmacies play a vital role in healthcare delivery, yet there is limited research on patient satisfaction with these services in the UAE.

Aims

This study aims to identify key factors influencing patient satisfaction with pharmaceutical care services provided by community pharmacies in the UAE.

Methods

A cross-sectional, questionnaire-based study was conducted from December 1st, 2023, to April 30th, 2024. A systematic intercept sampling method was used to ensure a representative sample of 505 patients from various regions of the UAE. Data were collected through structured questionnaires co

SUBMITTER: Kharaba Z 

PROVIDER: S-EPMC12857972 | biostudies-literature | 2026

REPOSITORIES: biostudies-literature