The development and use of chatbots in enhancing health care access for underserved and vulnerable populations: a scoping review.

ABSTRACT:

Background

Chatbots, as innovative conversational agents, leverage their widespread accessibility to enhance healthcare service delivery, and in recent years have attracted considerable attention for their capacity to serve underserved and vulnerable populations. This study aims to conduct a scoping review to examine the development and application of chatbots for these populations, highlighting their role in addressing healthcare disparities.

Methods

This scoping review was conducted using Arksey and O'Malley's framework and reported according to PRISMA-ScR guidelines. Six databases, including PubMed, Scopus, Web of Science, Embase, ProQuest, and EBSCO, were searched without time restrictions for English-language studies. Eligible articles focused on the development and/or

SUBMITTER: Hazhir S 

PROVIDER: S-EPMC12859949 | biostudies-literature | 2025 Dec

REPOSITORIES: biostudies-literature