Evaluating digital triage symptom checker with historical triage-related adverse events.

ABSTRACT:

Background

Online symptom checkers are increasingly used for diagnostic support and triage. However, evidence on their performance and evaluations with real-world data remains limited.

Objective

The aim of this study was to evaluate the performance of a digital symptom checker using clinical vignettes derived from real-world cases that had previously been incorrectly triaged.

Methods

A patient-facing, rule-based digital symptom checker used in Swedish primary care was assessed in this study. Vignettes were constructed from cases reported to the Swedish Health and Social Care Inspectorate due to erroneous telephone triage. We hypothesized that the digital symptom checker could provide appropriate triage for these cases. Seven physicians independently simulated patients

SUBMITTER: Ilicki J 

PROVIDER: S-EPMC12918410 | biostudies-literature | 2026 Dec

REPOSITORIES: biostudies-literature