Chatbot Outreach in Value-Based Preventive Care: Retrospective Analysis.

ABSTRACT:

Background

As health care delivery shifts toward value-based care, proactive strategies to close preventive care gaps are essential. However, patient engagement remains suboptimal due to logistical, behavioral, and socioeconomic barriers. Traditional outreach methods, such as phone calls, emails, and postal mail, have long been used, but emerging digital approaches, such as chatbot-based messaging, offer potential advantages in scalability and personalization. Their comparative effectiveness, however, remains underexplored.

Objective

This study aimed to evaluate the effectiveness of chatbot outreach compared with traditional communication methods (phone, email, mail, and multichannel) in promoting compliance with preventive screenings and wellness visits defined by the Healt

SUBMITTER: Chacko J 

PROVIDER: S-EPMC12946782 | biostudies-literature | 2026 Feb

REPOSITORIES: biostudies-literature