Kaiser Permanente's experience of implementing an electronic medical record: a qualitative study.

ABSTRACT:

Objective

To examine users' attitudes to implementation of an electronic medical record system in Kaiser Permanente Hawaii.

Design

Qualitative study based on semistructured interviews.

Setting

Four primary healthcare teams in four clinics, and four specialty departments in one hospital, on Oahu, Hawaii. Shortly before the interviews, Kaiser Permanente stopped implementation of the initial system in favour of a competing one.

Participants

Twenty six senior clinicians, managers, and project team members.

Results

Seven key findings emerged: users perceived the decision to adopt the electronic medical record system as flawed; software design problems increased resistance; the system reduced doctors' productivity, especially during initial implementation, whi

SUBMITTER: Scott JT 

PROVIDER: S-EPMC1298854 | biostudies-literature | 2005 Dec

REPOSITORIES: biostudies-literature