Implementing artificial intelligence (AI)-supported communication tools in healthcare: System-level perspectives.

ABSTRACT:

Background

Quality patient-clinician communication is critical to ensure optimal patient outcomes. Recent advancements in artificial intelligence (AI) have increased the potential to develop technologies to evaluate and support patient-clinician communication. One example is CommSense, an AI-supported communication technology designed by our team to record and analyze clinical conversations and provide clinicians with actionable, tailored feedback to enhance communication performance.

Objective

To explore system-level considerations to successfully implement communication technologies into healthcare contexts, using CommSense as an example case.

Methods

This descriptive qualitative study used a purposive sampling strategy to recruit participants with communication exp

SUBMITTER: Diaz CM 

PROVIDER: S-EPMC13309646 | biostudies-literature | 2026 Jan-Dec

REPOSITORIES: biostudies-literature