Setting standards based on patients' views on access and continuity: secondary analysis of data from the general practice assessment survey.

ABSTRACT:

Objectives

To examine patients' views on access and continuity in general practice to derive quality standards.

Design

Secondary analysis of data from general practice research studies and routine quality assessment activities undertaken by practices and primary care trusts.

Setting

General practice.

Participants

General practice patients.

Results

Satisfactory standards of access were next day appointments with general practitioners and a 6-10 minute wait for consultations to begin. A satisfactory level of continuity was seeing the same general practitioner "a lot of the time." Standards varied with the analytic method used and by sociodemographic group.

Conclusions

Standards expected by patients in primary care can be derived from linked report-a

SUBMITTER: Bower P 

PROVIDER: S-EPMC140766 | biostudies-literature | 2003 Feb

REPOSITORIES: biostudies-literature