REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting.

ABSTRACT:

Background

The development of an instrument accurately assessing service quality in the GP Exercise Referral Scheme (ERS) industry could potentially inform scheme organisers of the factors that affect adherence rates leading to the implementation of strategic interventions aimed at reducing client drop-out.

Methods

A modified version of the SERVQUAL instrument was designed for use in the ERS setting and subsequently piloted amongst 27 ERS clients.

Results

Test re-test correlations were calculated via Pearson's 'r' or Spearman's 'rho', depending on whether the variables were Normally Distributed, to show a significant (mean r = 0.957, SD = 0.02, p < 0.05; mean rho = 0.934, SD = 0.03, p < 0.05) relationship between all items within the questionnaire. In addition, satisf

SUBMITTER: Cock D 

PROVIDER: S-EPMC1482701 | biostudies-literature | 2006 May

REPOSITORIES: biostudies-literature