Patient satisfaction of female and male users of Veterans Health Administration services.

ABSTRACT:

Objective

To compare patient satisfaction of male and female users of Veterans Health Administration (VHA) services.

Design

Cross-sectional study based on secondary analysis of data from VHA's Survey of Healthcare Experiences of Patients (SHEP).

Patients

National random sample of 107,995 outpatients and 112,817 inpatients in FY2004.

Measures

Patient's ratings of overall quality (OQ) and unique dimensions of satisfaction. Sociodemographic and health-related patient attributes.

Analysis

Bivariate unadjusted analyses of the association between gender and other patient attributes and the outcomes of OQ and dimensions of satisfaction were conducted followed by multivariate analyses for each outcome, adjusting for demographic and health variables.

Results</

SUBMITTER: Wright SM 

PROVIDER: S-EPMC1513173 | biostudies-literature | 2006 Mar

REPOSITORIES: biostudies-literature