Predictors of patient satisfaction with hospital health care.

ABSTRACT:

Background

We used a validated inpatient satisfaction questionnaire to evaluate the health care received by patients admitted to several hospitals. This questionnaire was factored into distinct domains, creating a score for each to assist in the analysis. We evaluated possible predictors of patient satisfaction in relation to socio-demographic variables, history of admission, and survey logistics.

Methods

Cross-sectional study of patients discharged from four acute care general hospitals. Random sample of 650 discharged patients from the medical and surgical wards of each hospital during February and March 2002. A total of 1,910 patients responded to the questionnaire (73.5%). Patient satisfaction was measured by a validated questionnaire with six domains: information, human

SUBMITTER: Quintana JM 

PROVIDER: S-EPMC1579213 | biostudies-literature | 2006 Aug

REPOSITORIES: biostudies-literature