Emergency management of chest pain: patient satisfaction with an emergency department based six hour rule out myocardial infarction protocol.

ABSTRACT:

Objective

To measure the level of patient satisfaction with an emergency department based chest pain assessment unit.

Design

Structured patient satisfaction surveys.

Setting

Inner city university hospital emergency department.

Participants

383 consecutive patients aged over 25 years with probable cardiac chest pain of less than 12 hours duration at moderate to low risk of acute myocardial infarction.

Intervention

Two structured questionnaires-the first addressing satisfaction with different aspects of the health care process, the second designed to assess global satisfaction outcomes.

Results

274 patients (74%) fully or partly answered the first questionnaire. There were high levels of satisfaction with all process of care issues (waiting time, in

SUBMITTER: Richards CR 

PROVIDER: S-EPMC1725812 | biostudies-literature | 2002 Mar

REPOSITORIES: biostudies-literature