CQI-2--a new measure of holistic interpersonal care in primary care consultations.

ABSTRACT:

Background

The Consultation Quality Index (CQI) is a holistic quality marker for GPs based on patient enablement, continuity of the care and consultation length.

Aim

To evaluate the CQI-2, a new version of the CQI incorporating a process measure of GP empathy (the Consultation and Relational Empathy Measure).

Design of study

Cross-sectional questionnaire study.

Setting

General practice in the west of Scotland.

Method

Empathy, enablement, continuity, and consultation length were measured in 3044 consultations involving 26 GPs in 26 different practices in the west of Scotland. CQI-2 scores were calculated and correlated with additional data on GPs' and patients' attitudes. Comparisons were also made with the UK-wide data from which the original CQI had bee

SUBMITTER: Mercer SW 

PROVIDER: S-EPMC1832233 | biostudies-literature | 2006 Apr

REPOSITORIES: biostudies-literature