Language and regional differences in evaluations of Medicare managed care by Hispanics.

ABSTRACT:

Objectives

This study uses the Consumer Assessments of Healthcare Providers and Systems (CAHPS((R))) survey to examine the experiences of Hispanics enrolled in Medicare managed care. Evaluations of care are examined in relationship to primary language (English or Spanish) and region of the country.

Data sources

CAHPS 3.0 Medicare managed care survey data collected in 2002.

Study design

The dependent variables consist of five CAHPS multi-item scales measuring timeliness of care, provider communication, office staff helpfulness, getting needed care, and health plan customer service. The main independent variables are Hispanic primary language (English or Spanish) and region (California, Florida, New York/New Jersey, and other states). Ordinary least squares regression i

SUBMITTER: Weech-Maldonado R 

PROVIDER: S-EPMC2442381 | biostudies-literature | 2008 Apr

REPOSITORIES: biostudies-literature