Web usability testing with a Hispanic medically underserved population.

ABSTRACT:

Objectives

Skilled website developers value usability testing to assure user needs are met. When the target audience differs substantially from the developers, it becomes essential to tailor both design and evaluation methods. In this study, researchers carried out a multifaceted usability evaluation of a website (Healthy Texas) designed for Hispanic audiences with lower computer literacy and lower health literacy.

Methods

METHODS INCLUDED: (1) heuristic evaluation by a usability engineer, (2) remote end-user testing using WebEx software; and (3) face-to-face testing in a community center where use of the website was likely.

Results

Researchers found standard usability testing methods needed to be modified to provide interpreters, increased flexibility for time on tas

SUBMITTER: Moore M 

PROVIDER: S-EPMC2670225 | biostudies-literature | 2009 Apr

REPOSITORIES: biostudies-literature