Effect of an interactive voice response system on oral anticoagulant management.

ABSTRACT:

Background

Monitoring oral anticoagulants is logistically challenging for both patients and medical staff. We evaluated the effect of adding an interactive voice response system to computerized decision support for oral anticoagulant management.

Methods

We developed an interactive voice response system to communicate to patients the results of international normalized ratio testing and their dosage schedules for anticoagulation therapy. The system also reminded patients of upcoming and missed appointments for blood tests. We recruited patients whose anticoagulation control was stable after at least 3 months of warfarin therapy. We prospectively examined clinical data and outcomes for these patients for an intervention period of at least 3 months. We also collected retrospect

SUBMITTER: Oake N 

PROVIDER: S-EPMC2670905 | biostudies-literature | 2009 Apr

REPOSITORIES: biostudies-literature