Effects of survey mode, patient mix, and nonresponse on CAHPS hospital survey scores.

ABSTRACT:

Objective

To evaluate the need for survey mode adjustments to hospital care evaluations by discharged inpatients and develop the appropriate adjustments.

Data source

A total of 7,555 respondents from a 2006 national random sample of 45 hospitals who completed the CAHPS Hospital (HCAHPS [Hospital Consumer Assessments of Healthcare Providers and Systems]) Survey.

Study design/data collection/extraction methods

We estimated mode effects in linear models that predicted each HCAHPS outcome from hospital-fixed effects and patient-mix adjustors.

Principal findings

Patients randomized to the telephone and active interactive voice response (IVR) modes provided more positive evaluations than patients randomized to mail and mixed (mail with telephone follow-up) modes, wit

SUBMITTER: Elliott MN 

PROVIDER: S-EPMC2677051 | biostudies-literature | 2009 Apr

REPOSITORIES: biostudies-literature