The effect of performance-based financial incentives on improving patient care experiences: a statewide evaluation.

ABSTRACT:

Background

Patient experience measures are central to many pay-for-performance (P4P) programs nationally, but the effect of performance-based financial incentives on improving patient care experiences has not been assessed.

Methods

The study uses Clinician & Group CAHPS data from commercially insured adult patients (n = 124,021) who had visits with 1,444 primary care physicians from 25 California medical groups between 2003 and 2006. Medical directors were interviewed to assess the magnitude and nature of financial incentives directed at individual physicians and the patient experience improvement activities adopted by groups. Multilevel regression models were used to assess the relationship between performance change on patient care experience measures and medical group cha

SUBMITTER: Rodriguez HP 

PROVIDER: S-EPMC2787940 | biostudies-literature | 2009 Dec

REPOSITORIES: biostudies-literature