Disparities in service quality among insured adult patients seen in physicians' offices.

ABSTRACT:

Objective

To examine racial disparities in health care service quality.

Design

Secondary data analyses of visits by primary care service users in the Community Tracking Study household sample.

Setting

Sixty communities across the United States.

Participants

A total of 41,537 insured adult patients making sick visits to primary care physicians in 1996-1997, 1998-1999, 2000-2001, and 2003.

Measurements

Lag between appointment and physician visit, waiting time in physician office, and satisfaction with care were analyzed.

Results

Blacks but not other minorities were more likely to have an appointment lag of more than 1 week (13% white vs. 21% black, p < 0.001). Blacks, Hispanics, and other minorities were more likely to wait more than 30 min before b

SUBMITTER: Ly DP 

PROVIDER: S-EPMC2842541 | biostudies-literature | 2010 Apr

REPOSITORIES: biostudies-literature