Improving parent satisfaction: an intervention to increase neonatal parent-provider communication.

ABSTRACT:

Objective

The objective of the study was to assess whether a targeted intervention improved the satisfaction of neonatal parents with primary medical provider communication.

Study design

The study design was a survey assessment of parents in a neonatal intensive care unit regarding their satisfaction with physician and nurse practitioner communication. Serial cohorts were surveyed before and after an intervention, including educating providers about family communication, distributing contact cards to families and showing a poster of providers in the unit.

Result

More subjects in the post-intervention cohort (n=33) were satisfied (95%) with provider communication than in the pre-intervention cohort (n=50, 74%; P<0.01). Parents who reported talking with a provider in th

SUBMITTER: Weiss S 

PROVIDER: S-EPMC2878401 | biostudies-literature | 2010 Jun

REPOSITORIES: biostudies-literature