Patient experience of access to primary care: identification of predictors in a national patient survey.

ABSTRACT:

Background

The 2007/8 GP Access Survey in England measured experience with five dimensions of access: getting through on the phone to a practice, getting an early appointment, getting an advance appointment, making an appointment with a particular doctor, and surgery opening hours. Our aim was to identify predictors of patient satisfaction and experience with access to English primary care.

Methods

8,307 English general practices were included in the survey (of 8,403 identified). 4,922,080 patients were randomly selected and contacted by post and 1,999,523 usable questionnaires were returned, a response rate of 40.6%. We used multi-level logistic regressions to identify patient, practice and regional predictors of patient satisfaction and experience.

Results

After con

SUBMITTER: Kontopantelis E 

PROVIDER: S-EPMC2936332 | biostudies-literature | 2010 Aug

REPOSITORIES: biostudies-literature