Determining the interviewer effect on CQ Index outcomes: a multilevel approach.

ABSTRACT:

Background

The CQ Index for the elderly, a quality-of-care questionnaire administered by conducting interviews, is used to assess clients' experiences in Dutch nursing homes and homes for the elderly. This article describes whether inter-interviewer differences influence the perceived quality of healthcare services reported by residents, the size of this interviewer effect and the influence of the interviewer characteristics on CQ Index dimensions for public reporting.

Methods

Data from 4345 questionnaires was used. Correlations were calculated, reliability analyses were performed, and a multilevel analysis was used to calculate the degree of correlation between two interviewers within one health care institution. Five models were constructed and the Intra Class Correlation

SUBMITTER: Winters S 

PROVIDER: S-EPMC2936930 | biostudies-literature | 2010 Aug

REPOSITORIES: biostudies-literature