Patients' experience and satisfaction in primary care: secondary analysis using multilevel modelling.

ABSTRACT:

Objective

To explore whether responses to questions in surveys of patients that purport to assess the performance of general practices or doctors reflect differences between practices, doctors, or the patients themselves.

Design

Secondary analysis of data from a study of access to general practice, combining data from a survey of patients with information about practice organisation and doctors consulted, and using multilevel modelling at practice, doctor, and patient level.

Setting

Nine primary care trusts in England.

Participants

4573 patients who consulted 150 different doctors in 27 practices.

Main outcome measures

Overall satisfaction; experience of wait for an appointment; reported access to care; satisfaction with communication skills.

Results<

SUBMITTER: Salisbury C 

PROVIDER: S-EPMC2954274 | biostudies-literature | 2010 Oct

REPOSITORIES: biostudies-literature