A randomized trial comparing mail versus in-office distribution of the CAHPS Clinician and Group Survey.

ABSTRACT:

Objective

To assess the effect of survey distribution protocol (mail versus handout) on data quality and measurement of patient care experiences.

Data sources/study setting

Multisite randomized trial of survey distribution protocols. Analytic sample included 2,477 patients of 15 clinicians at three practice sites in New York State.

Data collection/extraction methods

Mail and handout distribution modes were alternated weekly at each site for 6 weeks.

Principal findings

Handout protocols yielded an incomplete distribution rate (74 percent) and lower overall response rates (40 percent versus 58 percent) compared with mail. Handout distribution rates decreased over time and resulted in more favorable survey scores compared with mailed surveys. There were significan

SUBMITTER: Anastario MP 

PROVIDER: S-EPMC2965508 | biostudies-literature | 2010 Oct

REPOSITORIES: biostudies-literature