Making sense of health information technology implementation: A qualitative study protocol.

ABSTRACT:

Background

Implementing new practices, such as health information technology (HIT), is often difficult due to the disruption of the highly coordinated, interdependent processes (e.g., information exchange, communication, relationships) of providing care in hospitals. Thus, HIT implementation may occur slowly as staff members observe and make sense of unexpected disruptions in care. As a critical organizational function, sensemaking, defined as the social process of searching for answers and meaning which drive action, leads to unified understanding, learning, and effective problem solving -- strategies that studies have linked to successful change. Project teamwork is a change strategy increasingly used by hospitals that facilitates sensemaking by providing a formal mechanism for t

SUBMITTER: Kitzmiller RR 

PROVIDER: S-EPMC3001692 | biostudies-literature | 2010 Nov

REPOSITORIES: biostudies-literature