Negative health care experiences of immigrant patients: a qualitative study.

ABSTRACT:

Background

Negative events are abusive, potentially dangerous or life-threatening health care events, as perceived by the patient. Patients' perceptions of negative events are regarded as a potentially important source of information about the quality of health care. We explored negative events in hospital care as perceived by immigrant patients.

Methods

Semi-structured individual and group interviews were conducted with respondents about negative experiences of health care. Interviews were transcribed and analyzed using a framework method. A total of 22 respondents representing 7 non-Dutch ethnic origins were interviewed; each respondent reported a negative event in hospital care or treatment.

Results

Respondents reported negative events in relation to: 1) inadequate

SUBMITTER: Suurmond J 

PROVIDER: S-EPMC3029223 | biostudies-literature | 2011 Jan

REPOSITORIES: biostudies-literature