Understanding the context of balanced scorecard implementation: a hospital-based case study in Pakistan.

ABSTRACT:

Background

As a response to a changing operating environment, healthcare administrators are implementing modern management tools in their organizations. The balanced scorecard (BSC) is considered a viable tool in high-income countries to improve hospital performance. The BSC has not been applied to hospital settings in low-income countries nor has the context for implementation been examined. This study explored contextual perspectives in relation to BSC implementation in a Pakistani hospital.

Methods

Four clinical units of this hospital were involved in the BSC implementation based on their willingness to participate. Implementation included sensitization of units towards the BSC, developing specialty specific BSCs and reporting of performance based on the BSC during admini

SUBMITTER: Rabbani F 

PROVIDER: S-EPMC3080822 | biostudies-literature | 2011 Mar

REPOSITORIES: biostudies-literature