Multidimensional evaluation of performance with experimental application of balanced scorecard: a two year experience.

ABSTRACT:

Background

In today's dynamic health-care system, organizations such as hospitals are required to improve their performance for multiple stakeholders and deliver an integrated care that means to work effectively, be innovative and organize efficiently. Achieved goals and levels of quality can be successfully measured by a multidimensional approach like Balanced Scorecard (BSC). The aim of the study was to verify the opportunity to introduce BSC framework to measure performance in St. Anna University Hospital of Ferrara, applying it to the Clinical Laboratory Operative Unit in order to compare over time performance results and achievements of assigned targets.

Methods

In the first experience with BSC we distinguished four perspectives, according to Kaplan and Norton, identifi

SUBMITTER: Lupi S 

PROVIDER: S-EPMC3118336 | biostudies-literature | 2011 May

REPOSITORIES: biostudies-literature