User perspectives on the usability of a regional health information exchange.

ABSTRACT:

Objective

We assessed the usability of a health information exchange (HIE) in a densely populated metropolitan region. This grant-funded HIE had been deployed rapidly to address the imminent needs of the patient population and the need to draw wider participation from regional entities.

Design

We conducted a cross-sectional survey of individuals given access to the HIE at participating organizations and examined some of the usability and usage factors related to the technology acceptance model.

Measurements

We probed user perceptions using the Questionnaire for User Interaction Satisfaction, an author-generated Trust scale, and user characteristic questions (eg, age, weekly system usage time).

Results

Overall, users viewed the system favorably (ratings for all

SUBMITTER: Gadd CS 

PROVIDER: S-EPMC3168324 | biostudies-literature | 2011 Sep-Oct

REPOSITORIES: biostudies-literature