Understanding variations in Medicare Consumer Assessment of Health Care Providers and Systems scores: California as an example.

ABSTRACT:

Objective

To understand reasons why California has lower Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores than the rest of the country, including differing patterns of CAHPS scores between Medicare Advantage (MA) and fee-for-service, effects of additional demographic characteristics of beneficiaries, and variation across MA plans within California.

Study design/data collection

Using 2008 CAHPS survey data for fee-for-service Medicare beneficiaries and MA members, we compared mean case mix adjusted Medicare CAHPS scores for California and the remainder of the nation.

Principal findings

California fee-for-service Medicare had lower scores than non-California fee-for-service on 11 of 14 CAHPS measures; California MA had lower scores only for physici

SUBMITTER: Farley DO 

PROVIDER: S-EPMC3207197 | biostudies-literature | 2011 Oct

REPOSITORIES: biostudies-literature