Quality of care and patient satisfaction in hospitals with high concentrations of black patients.

ABSTRACT:

Purpose

To examine the influence of nursing-specifically nurse staffing and the nurse work environment-on quality of care and patient satisfaction in hospitals with varying concentrations of Black patients.

Design

Cross-sectional secondary analysis of 2006-2007 nurse survey data collected across four states (Florida, Pennsylvania, New Jersey, and California), the Hospital Consumer Assessment of Healthcare Providers and Systems survey, and administrative data. Global analysis of variance and linear regression models were used to examine the association between the concentration of Black patients on quality measures (readiness for discharge, patient or family complaints, health care-associated infections) and patient satisfaction, before and after accounting for nursing and ho

SUBMITTER: Brooks-Carthon JM 

PROVIDER: S-EPMC3217237 | biostudies-literature | 2011 Sep

REPOSITORIES: biostudies-literature