Changing insurance company claims handling processes improves some outcomes for people injured in road traffic crashes.

ABSTRACT:

Background

Regaining good health and returning to work are important for people injured in road traffic crashes and for society. The handling of claims by insurance companies may play an important role in the rate at which health recovers and return to work is actually attained.

Methods

A novel approach towards claims handling for people injured in road traffic accidents was compared to the standard approach. The setting was a large insurance company (NRMA Insurance) in the state of New South Wales, Australia. The new approach involved communicating effectively with injured people, early intervention, screening for adverse prognostic factors and focusing on early return to work and usual activities. Demographic and injury data, health outcomes, return to work and usual activ

SUBMITTER: Schaafsma F 

PROVIDER: S-EPMC3292930 | biostudies-literature | 2012 Jan

REPOSITORIES: biostudies-literature