A configurational approach to the relationship between high-performance work practices and frontline health care worker outcomes.

ABSTRACT:

Objective

To identify high-performance work practices (HPWP) associated with high frontline health care worker (FLW) job satisfaction and perceived quality of care.

Methods

Cross-sectional survey data from 661 FLWs in 13 large health care employers were collected between 2007 and 2008 and analyzed using both regression and fuzzy-set qualitative comparative analysis.

Principal findings

Supervisor support and team-based work practices were identified as necessary for high job satisfaction and high quality of care but not sufficient to achieve these outcomes unless implemented in tandem with other HPWP. Several configurations of HPWP were associated with either high job satisfaction or high quality of care. However, only one configuration of HPWP was sufficient for both:

SUBMITTER: Chuang E 

PROVIDER: S-EPMC3401394 | biostudies-literature | 2012 Aug

REPOSITORIES: biostudies-literature