Chronic illness and patient satisfaction.

ABSTRACT:

Objective

To examine how the relationship between patient characteristics, patient experience with the health care system, and overall satisfaction with care varies with illness complexity.

Data sources/study setting

Telephone survey in 14 U.S. geographical areas.

Study design

Structural equation modeling was used to examine how relationships among patient characteristics, three constructs representing patient experience with the health care system, and overall satisfaction with care vary across patients by number of chronic illnesses.

Data collection/extraction methods

Random digital dial telephone survey of adults with one or more chronic illnesses.

Principal findings

Patients with more chronic illnesses report higher overall satisfaction. The total ef

SUBMITTER: Carlin CS 

PROVIDER: S-EPMC3523374 | biostudies-literature | 2012 Dec

REPOSITORIES: biostudies-literature